Description

Sales and Customer Service I provides customers with professional assistance before, during, and after the purchase of products or services. We focus on understanding customer needs, providing accurate information, processing orders, handling enquiries, and ensuring a smooth and satisfactory customer experience. The service includes customer enquiries and product information, where customers receive clear details about available products, prices, specifications, availability, and payment options. We also provide sales support and order processing, helping customers select suitable products, place orders, confirm payments, and arrange delivery or collection. Our customer service team maintains regular communication with customers through phone calls, WhatsApp, social media, and face-to-face interactions. We respond promptly to complaints, enquiries, and feedback and work to resolve issues professionally. We also provide after-sales support, including following up with customers to confirm satisfaction, addressing product-related concerns, managing returns or replacements where applicable, and maintaining customer relationships. Customer information, sales transactions, complaints, and feedback are properly recorded to improve service delivery. The overall goal is to provide reliable, friendly, responsive, and customer-focused service, build customer trust and loyalty, encourage repeat purchases, and increase sales through good customer relationships and referrals.

Skills & Technologies