IT Support Professional with hands-on experience in troubleshooting hardware, software, and network issues across Windows and Linux environments. Skilled in diagnosing system performance problems, resolving desktop and laptop faults, managing user accounts in Active Directory, and providing remote technical assistance. Experienced in ticketing systems, system upgrades, device configuration, printer support, and basic network troubleshooting including IP configuration and connectivity issues. I focus on structured problem-solving, clear communication, and delivering reliable solutions that minimize downtime and improve user productivity. Comfortable working in fast-paced environments, supporting end-users both onsite and remotely. I continuously build my knowledge in cybersecurity fundamentals, system security best practices, and performance optimization. Dedicated to learning, documentation, and professional growth, with a strong interest in advancing toward security operations and penetration testing. My goal is to combine solid IT support foundations with cybersecurity expertise to provide secure, efficient, and scalable technical solutions.